At Vane Lior, every pair of shoes is crafted and presented with the highest standards of quality. If you are not completely satisfied with your purchase, please review our policy below.

Eligibility for Refunds

Refunds are only offered if:

• You receive the wrong product (size, style, or color).
• The item has a manufacturing defect or was damaged in transit.

To qualify, you must report the issue within 48 hours of delivery with clear photos/videos.

Non-Refundable Items

• Custom-made products.
• Minor variations in color or texture.
• Used, altered, or improperly handled items.

Exchange & Alterations

• Alterations are available for custom garments only.
• Size exchange for footwear (subject to availability).

How to Request a Refund?

Contact us at vaneliorcompany@gmail.com or WhatsApp 7736947711 within 48 hours of delivery with order details and proof of issue.

Approved refunds will be processed within 7-10 business days via the original payment method.